Where credits live in the Account tab, how they apply to invoices, and the difference between Pending and Open credits.
Where to find your credits
Open the Account tab from the top nav. Scroll to the Credit balance card. You'll see:
Available balance — total of all Open credits ready to apply
Lifetime issued — every credit you've ever received
Applied to orders — credits already used
Open credits — count of credits still usable
Pending vs Open
Pending = credit issued by your MWAH rep but not yet manager-approved. Doesn't apply to invoices yet.
Open = approved, ready to apply. Your Available balance is the sum of Open credits.
How credits apply
When your MWAH rep generates the next invoice, any Open credits automatically reduce the amount due. You'll see the credit applied as a line on the invoice (e.g., −$150 credit applied). Credits stay Open until fully used or expired.